Customer Care

Refund & Returns Policy

Straightforward, no hoops. Here's exactly how change-of-mind returns, damaged items, missing items and refunds are handled.

Change of Mind

We accept change-of-mind returns. Buyers cover return shipping. Items must be unused, in original packaging, and sent back within 10 days of delivery.

Damaged Items

Items received damaged qualify for a full refund. Packaging damage is reviewed case by case. Send photos within 10 days of delivery.

Missing Items

Order arrived with something missing? Contact us and we'll refund the missing item(s) — or resend them to your address, whichever you prefer.

Method of Refund

All refunds in Singapore are issued through PayNow, straight to the number or NRIC you provide when we confirm your return.

How to Request a Return or Refund

  1. Message us on WhatsApp with your order number and reason for return.

  2. We confirm next steps and, where applicable, share the return address.

  3. Send the item back (change-of-mind returns) or the photos we asked for (damaged/missing items).

  4. Refund processed via PayNow once everything checks out.

Ready to start a return?

Message us directly on WhatsApp with your order number — most replies within the hour.

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