Refund & Returns Policy
Straightforward, no hoops. Here's exactly how change-of-mind returns, damaged items, missing items and refunds are handled for orders delivered within Singapore.
Change of Mind
We accept change-of-mind returns. Buyers cover return shipping. Items must be unused, in original packaging, and sent back within 10 days of delivery.
Damaged Items
Items received damaged qualify for a full refund. Packaging damage is reviewed case by case. Send photos within 10 days of delivery.
Missing Items
Order arrived with something missing? Contact us and we'll refund the missing item(s) — or resend them to your address, whichever you prefer.
Method of Refund
All refunds in Singapore are issued through PayNow, straight to the number or NRIC you provide when we confirm your return, within 5 working days of us receiving and checking the returned item.
Items We Can't Accept Back
For hygiene reasons, we can't accept returns of opened or used hair dye and henna, soaps and personal-care items once the seal is broken, or food items. Items must be unused and in their original packaging.
Restocking Fee
None. We don't charge a restocking fee on returns.
How to Request a Return or Refund
Message us on WhatsApp with your order number and reason for return.
We confirm next steps and, where applicable, share the return address.
Send the item back by post or courier to the return address we provide (change-of-mind returns; return postage is paid by you), or send the photos we asked for (damaged/missing items).
Refund processed via PayNow within 5 working days of us receiving and checking the returned item.
Ready to start a return?
Message us directly on WhatsApp with your order number — most replies within the hour.
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